Support bundle
Review redacted app health, account access, OBS, and export summaries before upload.
System status
XNN Translate service status.
Platform pages ready: the account, download, and support website is responding. Status is shown in plain language. Desktop caption processing runs locally; live caption sessions stay in the installed app and are not represented by this website status.
- Platform pages ready
- Website available now; public routes checked on this request
Status updates do not include customer audio, caption text, or private account details.
Contact support
No open support requests
Next step
If a website action fails while local captions still run, keep the installed app open and retry the account or support action later.