What happens next
Expected first reply: within one business day for general support requests.
Contact support
Get help without exposing the live caption path.
Send account, OBS, source, caption, export, or privacy questions from the support surface. Review any support bundle before upload.
Support request
Support bundle privacy
A support bundle helps us understand app setup after you choose to share it.
Nothing is uploaded until you review the bundle and choose to share it.
Included by default
- app health summary
- account access summary
- OBS setup state
- download and update status
- recent product status messages
- redacted diagnostics
Excluded by default
- raw audio
- caption text unless you choose to include it
- private service credentials
- OBS passwords
- payment details
- full billing records
- absolute local file paths
Caption examples and screenshots stay out unless you choose them.
Review before sharing
Review the bundle before upload and remove anything you do not want to share.
Safe handoff
Support receives your topic, subject, message, reply email, and bundle choices.
Escalation boundary
Support will classify the request before asking for any reviewed app details.
Escalation never requires raw audio, payment details, private service credentials, or caption text you did not choose to share.