Troubleshooting
Use product-language recovery steps for no source heard, Local captions setup unavailable, Managed captions unavailable, OBS output, payment action needed, and export not found.
Troubleshooting
Most issues come down to the audio source, the GPU, or account state. Work through the matching item, then contact support if the expected result is still missing.
If Preview stays empty after Start captions, confirm the chosen audio source is the one actually playing sound and that a Target language is set. Re-select the source if you changed devices.
XNN Translate uses a dedicated NVIDIA GPU when one is available and falls back to the processor otherwise. If captions run slower than expected, update your NVIDIA drivers and confirm the GPU meets the video-memory minimum.
If the app reports that activation is needed, open the Account panel and Sign in. A trial and an activated install behave the same for captions; the difference is account state, not setup.
Choose the next product action that matches your workflow.