What a bundle is for
A support bundle gathers app and setup details that help diagnose caption, source, or output problems without a long back-and-forth.
- Diagnostics
- Setup details
- Faster help
Support bundles
Share diagnostics on your terms.
Use this page to understand what a support bundle contains, how to review it before sharing, and how to send it with a support request.
- Diagnostics
- Customer review
- Support
Support bundles
Review what a support bundle contains before sharing.
A support bundle collects diagnostic details so support can help faster. You choose whether to share it; this page explains what it covers and how to keep the review private.
You choose what to share
Sharing a bundle is your choice. Review it before sending so you are comfortable with what support will see.
- Customer review
- Optional
- Privacy-safe
Send it with your request
Attach the bundle to a support request so the team can match it to your account and respond with specific next steps.
- Account context
- Support request
- Next steps
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